ALWAYS ASSISTANCE is a company specialized in providing assistance services with coverage throughout the Spanish territory, including the Balearic and Canary Islands and also in the Principality of Andorra.

Available 24 hours a day, 365 days a year, our operations center solves both medical and technical emergencies with a quick, efficient and high-quality service.

Our team is high qualified and has a long experience in assisting both national and foreign companies. Our multilingual personnel permit us to have the best communication with our interlocutors in whichever language they use.

OUR SERVICES

Our team includes an internal travel agency which guarantees stay in hotels and air or rail transfers to the insured’s country of residence, providing the best options until arrival at their destination.

Our travel assistance service covers:

• Booking of tickets: airplane, train and boat
• Car rental reservation
• Hotels booking
• Transport by air ambulance, train and boat

From our multilingual CALL CENTER, we coordinate comprehensive assistance for the insured, from sending the tow truck, tracking, transfers and completion of the repair, with a wide network of suppliers.

Our technical service covers:

• Towing service
• Taxi service
• Car rental
• Repair of the vehicle on the spot and in workshop
• Vehicle claims inspection
• Fund account
• Hotel accommodation

We have over 1200 qualified medical providers in our network which include hospitals, clinics and a wide range of general practitioners and specialists.

Our group of medical specialists covers:

• Arranging medical appointments: in the emergency room and specialists
• Contact with doctors and follow-up in hospital.
• Medical visits at home
• Medical repatriation by airplane
• Repatriation of remains and funeral services
• Taking charge of medical expenses
• Transportation in medicalized (ICU) and conventional ambulances